| Ｑ）How can I make a reservation? |
| Ａ） You can make a reservation by e-mail. Please contact us by e-mail from “Contact” in our Web site. |
| Q)Do I have to submit credit card information when making a reservation? |
| A)No, you don’t have to. |
| Q)Can I refer to you by phone? |
| A)We receive all inquiry by E-mail. Please contact us by E-mail from “Contact” in our Web site. |
| Ｑ）What are the accepted payment methods? |
| A)We accept cash and major credit cards such as VISA, JCB, AMEX, DC, UC, Master Card, Diners Club. |
| Ｑ）When do I need to pay? |
| Ａ）NO MEAL PLAN: You can pay at check-in time. WITH MEAL PLAN: You can pay at check-out time. -----Please pay in all charges by creditcard or japanese yen. |
| Q)Could you exchange? |
| A)We are sorry, we do not exchange. |
| Q) Do you have curfew (closing time)? |
| A) We don't have curfew |
| Q)I have a lot of baggage. Can I check the baggage? |
| A)We keep your baggage at front desk before check-in or after check-out. There's no charge. |
| Q)Is there non-smoking rooms? |
| A)We don't have non-smoking rooms, however,all the rooms are well ventilated each day. And we can disinfect the room before check-in if you'd like to stay non-smoking room. Please inform us of it. |
| Q)Is a Foot bath available for a day-tripper? |
| A)Foot bath is available for guests who staying at NISSHOKAN SHOSHINTEI only. |
| Q)Can I change/add or skip meals? |
| A)We are sorry, it may not be changed on the day. Please note this when you make a reservation. |
| Q)How much will the cancellation fee be? |
| A)Cancellation policy: 3 days before your arrival:30%. 2 days before your arrival:30%. 1 day before your arival :50%. The very day of arrival :100%. No show :100%. |